FAQ

Mike White Ford’s Coeur d’Alene showroom is located at 315 W. Clayton Avenue, Coeur d’Alene, ID 83815. We are conveniently situated just off Highway 95.

Our Sandpoint showroom is located at 476600 US-95 North, Ponderay, ID 83852.

Sales hours are Monday through Saturday 8:00 a.m. – 7:00 p.m. and Sunday 10:00 a.m. – 5:00 p.m.

Hours may vary on holidays. Please call (208) 664-9211 to confirm.

Service and Parts are open Monday through Friday 7:00 a.m. – 6:00 p.m. and Saturday 8:00 a.m. – 5:00 p.m.. Both departments are closed Sunday.

Yes. We operate a service center at 476600 US 95 N, Ponderay, ID 83852.

Hours are Monday through Friday 8:00 a.m. – 5:00 p.m.. Call (208) 263-3127 for Sandpoint service.

Yes. We offer a wide selection of new Ford cars, trucks, SUVs, and electrified models, plus Certified Pre-Owned Ford vehicles and a large inventory of quality pre-owned cars and trucks from other manufacturers.

Absolutely. We can help you configure and order a new Ford with the exact options, colors, and packages you want. Lead times vary by model and current production.

Yes. We accept trade-ins of most makes and models. Bring your vehicle in for a free, no-obligation appraisal and our team will provide a competitive offer you may apply toward your next vehicle.

Please bring a valid driver’s license, proof of insurance, and any trade-in paperwork such as a title or loan information. If financing, recent proof of income can also be helpful.

We work with Ford Credit and a network of local lenders to offer competitive financing and leasing options for a wide variety of credit situations.

Our finance team can review available rates and terms with you and help you select the option that best fits your needs.

Yes. You can complete a secure credit application online or in person. Pre-approval can help you understand your budget before you shop and does not obligate you to purchase.

Leasing often provides lower monthly payments and allows you to drive a newer vehicle every few years, but you typically do not own the vehicle at the end of the lease.

Financing leads to ownership once the loan is paid off and generally has no mileage restrictions. We can compare both options side-by-side for the vehicles you are considering.

Yes. Manufacturer incentives, low-APR financing, and lease specials change regularly. Check our current Specials or contact our team for the latest available offers.

While appointments are not required, we strongly recommend scheduling in advance to minimize wait times and help us service your vehicle as efficiently as possible.

We will do our best to accommodate walk-ins, but availability cannot be guaranteed. We also offer convenient mobile service at your home or office for many maintenance and service tasks.

Schedule online or call (208) 664-9215.

Our Ford-certified technicians handle oil changes, tire rotations, brake service, diagnostics, alignments, engine and transmission work, recall repairs, maintenance packages, Genuine Ford parts, and more.

Yes. We service Ford vehicles of all ages and also work on many other makes and models. If you have questions regarding your specific vehicle, our service team can help when you schedule your appointment.

We generally offer shuttle service for service clients, although wait times can vary based on demand. Loaner availability may also vary.

If you require transportation while your vehicle is being serviced, please ask about current options when scheduling.

You can check for open recalls by entering your VIN on Ford’s official website or by contacting our service department. We can schedule any necessary recall work at no charge to you.

Yes. Our Parts Department stocks Genuine Ford and Motorcraft parts and can order virtually any part you need.

Yes. We offer Ford-approved accessories including bed liners, running boards, towing equipment, floor mats, and more. Our team can help you select and install accessories that fit your vehicle.

Yes. Many parts can be reserved for in-store pickup. Contact our Parts team to discuss availability and possible delivery options for larger items.

New Ford vehicles typically include a 3-year/36,000-mile bumper-to-bumper limited warranty and a 5-year/60,000-mile powertrain limited warranty.

Coverage can vary by model, so ask our team for complete warranty details regarding the vehicle you are considering.

Ford offers several levels of Certified Pre-Owned vehicles, including Gold Certified, Blue Certified, and EV Certified.

Eligible vehicles must meet specific age and mileage requirements, complete a rigorous multi-point inspection, and may include additional warranty protection, roadside assistance, and a vehicle history report.

Yes. Extended service contracts may provide additional protection beyond the factory warranty. Our finance team can explain available options, terms, and coverage.

Yes. We encourage test drives so you can experience the vehicle on the road. Please bring a valid driver’s license.

No. Trade-in appraisals at Mike White Ford are free and carry no obligation.

You can also use the contact forms on our website. Online service scheduling makes it easy to select a date and time that works with your schedule.

Unlike dealerships owned by large nationwide dealership groups, Mike White Ford is locally owned and family operated. Mike White and his family have longstanding ties to the North Idaho community.

We are committed to delivering customer-first service, competitive pricing, transparent processes, a strong selection of vehicles, and long-term service support. Our goal is to make buying and owning a Ford enjoyable, straightforward, and gratifying.